Background

• Ivanka Menken is an award winning entrepreneur, well known speaker and the author of numerous bestselling IT Service Management books of the last few years;
• she speaks to large groups on IT Management, Service Level Management, Cloud Computing and what's next;
• Ivanka writes a very popular IT Service Management blog;
• Ivanka earned her Degree in Engineering, ITIL v2 Manager, ISO/IEC 20000, ITIL v2 Practitioner and v3 - ITIL Expert Certification;
• An international speaker, she has spoken to thousands of business owners on the topics of achieving and sustaining service management growth and is an expert in helping growth companies execute their plans with 100% confidence and avoid being blindsided;
• She is the founder of The Art of Service, a fast-growing IT Service Management education company delivering accredited certification programs globally;
• Ivanka has earned the reputation of being a top coach. Using the right metrics, dashboards and IT Service Management, her clients have achieved their goals by executing with 100% confidence.

You can read her bio on her blog ivankamenken.wordpress.org, reviews of her books on Amazon and do a search to see what Google thinks of her.

Ivanka is an accomplished speaker and is author of numerous books that have been bestsellers around the world and changed the way people think about IT Management, Service Management and Cloud Computing, and her books are among the most popular titles ever published in the industry.

Vivacious and driven, her irrepressible coaching style and no-holds-barred books and blog have helped her create a large following around the world.

Ivanka's latest book is a industry bestseller and on Amazon's bestseller lists. It's about the most powerful form of IT Delivery--Service Management--and how IT Development and Management activities and processes have to be aligned to create IT Services and products that matter.

Testimonials

"Ivanka's Coaching and advice doubled the ROI of our investment in IT Service Management."

“Your presentation was awesome. I am going to take my current Service Catalog meeting and accountabilities to a new level.”

“Thank you so much for speaking to us. Your presentation was excellent and I look forward to implementing what you have shared with us.”

“Ivanka is THE lady to go to if you want to learn how to execute relentlessly because she’s not only a great teacher, she has done everything she teaches as a CEO”

Overview

The Service Catalog Execution Workshop provides simple, practical tools for companies and teams to execute their strategic plan with 100% confidence and avoid being blindsided.

Problem workshop addresses

The Service Catalog Execution Workshop is for companies that are good at figuring out what they want to do, but need help executing their plan.

How and What - Get this out of this Event

• Overview of the 4 Critical Decisions all Service Catalog initiatives must get right: People, Strategy, Execution, & Cash (the focus of this workshop will be on Execution)
• How to get everyone executing off your Strategic Plan with crystal clear, “no drama” metrics.
• How to set your quarter up for success by applying the RIGHT metrics to your company and individual priorities (e.g. vendrm management, virtualization, cloud initiatives etc.)
• How to use metrics, KPIs and dashboards in your meetings to figure out the most important things your team needs to focus on so you can hit your quarterly goals  

Target audience

CEOs, CIO's and their executive teams

Take home Value- Over $500

• A signed copy of Ivanka's book - The Art of Stress Free IT Service Management
• CDrom wth the $US249 Service Catalog Management Toolkit
• 10% discount voucher all products in http://store.theartofservice.com
• 1 hour free ITIL expert consultancy with you and your team 

Like this? the full one day workshop has this Defined Take-home value

The two hour workshop will give you all the ideas, hints and tips to get going with Service Catalog Management - talk to Ivanka on the day to ask about the one day in-house that delivers:

• A plan for the next 90 days with the right metrics and success criteria
• The right dashboards and metrics for your company to use in your meetings so you can figure out what adjustments you need to make to hit your quarterly goals.
• A Stop Signs Dashboard to monitor the critical 3-5 KPIs that will alert you that your Service Catalog initiative is in trouble and help you take action so you can avoid being blindsided. 

Contact Information:

Jessalyn Woodruff

j.woodruff@artofservice.com.au
The Art of Service Pty. Ltd.
50 Commercial Road
Newstead QLD 4006
P: 61732522055
F: 61733196172

http://store.theartofservice.com